Refund policy
📦 Return & Refund Policy
We want you to shop with confidence. If you're not satisfied with your purchase, we're here to help.
🔁 Returns
We accept returns of unused and unworn watches within 30 days of delivery, no questions asked.
To request a free prepaid return label (U.S. orders only), please contact us at:
info@saatchiwatch.com
✅ Return Eligibility
To qualify for a return:
- Item must be unused, unworn, and in original condition
- All tags, packaging, and accessories must be included
- Item must be returned in the same condition as received
We do not accept returns for:
- Items showing signs of wear or damage
- Final sale items
- Customized or personalized items
- Gift cards
🌍 International Orders
- Free returns are not available for international orders
- Customers are responsible for return shipping costs
- We are not responsible for lost or damaged returns sent without our provided label
💳 Refunds
- Refunds are issued to the original payment method
- Please allow up to 5–7 business days after processing for your refund to appear
- Shipping fees are non-refundable
If you have not received your refund after this time, please contact your bank first, then email us at:
info@saatchiwatch.com
⚠️ Important Notes
- Returns sent without our provided label must include the order invoice
- We reserve the right to reject returns that do not meet our policy
⌚ Watch-Specific Policy
- Watches must be returned in brand new condition
- Must include original box, tags, and all packaging
- Returns that are worn, damaged, or altered will be rejected
🏁 Final
Saatchiwatch reserves the right to update this policy at any time without prior notice.